Terms of service
Terms & Conditions – SOAS Student Union Shop
1. About Us
This online shop is operated by SOAS Student Union Shop (“SOAS”, “we”, “us”, “our”).
All products available on this website are sold by SOAS Student Union.
Allwag Promotions Ltd provides ecommerce hosting, order processing, warehousing and fulfilment services on behalf of SOAS Student Union. Allwag Promotions Ltd is not the seller and is not a party to the contract of sale between you and SOAS Student Union.
2. Contract of Sale
When you place an order through this website, you are entering into a contract with SOAS Student Union.
All orders are subject to acceptance by SOAS Student Union. A contract is formed when you receive an order confirmation email.
3. Products
We take reasonable care to ensure that all product descriptions, images and specifications are accurate.
However:
Colours and finishes may vary slightly from images shown
Product availability is subject to stock and supply
All products are supplied in line with SOAS Student Union branding and quality standards.
4. Pricing
All prices are displayed in GBP (£) unless otherwise stated and include VAT where applicable.
Delivery charges (if applicable) will be clearly displayed at checkout.
SOAS Student Union reserves the right to amend pricing at any time prior to order confirmation.
5. Delivery
Orders are fulfilled on behalf of SOAS Student Union by its fulfilment partner.
Delivery options and estimated timescales will be provided at checkout.
Where delivery is requested outside the United Kingdom, additional duties, taxes or import charges may apply. These are the responsibility of the customer unless otherwise stated.
6. International Orders (Including EU)
Where orders are delivered to customers outside the UK, including within the European Union:
The sale remains between the customer and SOAS Student Union
Local consumer rights may apply depending on your country of residence
Delivery partners may be used to complete fulfilment internationally
7. Returns & Refunds
If you are a consumer, you may have statutory rights to cancel or return your order depending on your location.
For UK and EU consumers:
You may cancel your order within 14 days of receiving goods (unless exempt, e.g. personalised items, made to order)
Goods must be returned unused and in original condition
To initiate a return, please contact the SOAS Student Union Online Shop team (see Section 12).
Refunds will be processed by SOAS Student Union once returned goods are received and inspected.
8. Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us within 7 days of receipt.
We will arrange:
Replacement, or
Refund where appropriate
9. Intellectual Property
All branding, logos and content on this website are the property of SOAS Student Union or its licensors.
You may not reproduce or use any content without prior written permission.
10. Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so.
SOAS Student Union is responsible for:
The supply of goods
Product quality and compliance
Customer rights and remedies
Allwag Promotions Ltd acts solely as a service provider and shall not be liable for:
The sale of goods
Consumer contracts
Product claims
11. Data Protection
SOAS Student Union is the data controller for all personal data collected via this website.
Allwag Promotions Ltd acts as a data processor, processing data only on behalf of SOAS Student Union.
For full details, please refer to our Privacy Policy.
12. Contact Information
For all enquiries relating to orders, products or returns, please use online chat or contact:
SOAS Student Union Online Shop Team
Email: ecommerce@allwag.co.uk
13. Governing Law
These terms are governed by the laws of England and Wales.
Where you are a consumer residing outside the UK, you may also have rights under the laws of your country of residence.