FAQs

I need to return my order, how do I do this?

Please complete the Return Form to submit a return, someone will then be in touch within 24 hours on how to return your order.
How long will it take to receive my order?

Despatch for UK delivery is usually within 2 working days and delivery within 1-5 working days depending on the delivery option selected. Please note that Made to Order items have a lead time of 5-7 days.
My delivery hasn't arrived, can you help?

Please contact the SOAS online team, who will be able to investigate further. Call them on: +44 (0)1245 382600, alternatively you can email sales@allwag.co.uk
I have a problem when trying to place an order, can you help?

Please contact our SOAS online team with your order enquiries. Call them on: +44 (0)1245 382600 or alternatively email sales@allwag.co.uk
My question isn't listed here - can you help me?

Please contact the SOAS online team, who will be able to investigate further. Call them on: +44 (0)1245 382600, alternatively you can email sales@allwag.co.uk